Effective: June 1, 2019
Your privacy is important to New Era Business Solutions. We value the trust you place in us when you use our products, services, and mobile applications or interact with us through our websites.
We take seriously the responsibility of protecting your privacy and the information we collect about you. In order to provide our services to you on a cost-effective basis and to tailor our products and services to best meet your needs and interests, we inevitably must collect information about you.
We commit to:
- Communicate our privacy practices in a manner that is easily accessible and clearly describes your choices;
- Offer you choices about how we may use your information for our own marketing purposes;
- Not sell your personally identifiable information to anyone for any purpose – this includes our customers’ web browsing history, call detail records, and viewing activity;
- Secure your information through the use of reasonable security measures; and
HOW WE COLLECT INFORMATION
In order to provide you with our products and services and to keep you informed, we collect a variety of information about you when you interact with us or use our products, services, websites and applications. This information is needed for us to efficiently provide our services to you on a cost-effective basis and to tailor our products and services to best meet your needs and interests. For example, in order to provide timely and effective customer service, we keep track of when you called, what the issue was and what is the best way to get in contact with you.
If you are a New Era Business Solutions customer and you allow others to access and/or use your accounts, products or services, we will collect information about those users, as well. We may also collect information about you from third parties.
HOW AND WHEN WE USE INFORMATION, INCLUDING FOR ADVERTISING AND TRACKING
First and foremost, we use the information we collect to provide you with reliable, high quality products and services. We also use the information we collect to communicate with you, make improvements to our products and services, investigate theft and other illegal activities, and personalize your experience. This may involve linking and combining information about you from across the My Web Empire/New Era Business Solutions Platforms, as well as from third parties (”Combined Information”).
We also use the information we collect to measure and analyze how our customers are using our products, services, websites and applications. For example, when you subscribe to our video service, we use Video Usage Information to assess which programs are most popular, what programming and video content we will carry on the Services, how many people watch a program to its conclusion, and whether people are watching advertisements. We may also use this information to understand how our customers prefer to view certain kinds of programming when they use our video service, such as whether they like to watch certain programs live, or if they prefer to view them on demand, on mobile devices, or online. This information helps us provide our customers with the most innovative services with the most value.
WHEN AND WITH WHOM WE SHARE INFORMATION
We share information with others when it is necessary to provide you with the products and services you request, interact with, and to which you subscribe. We also share information with others when you direct us to do so, such as: other users on your account; when required by law or to respond to legal process; or to protect our property or rights or the safety of our employees, our customers, or other individuals. We share information with New Era Business Solutions affiliates and subsidiaries for their own marketing activities only after we have obtained any necessary consent to do so.
We do not sell or otherwise share information that personally identifies our customers, including their Internet Usage Information, Video Usage Information, or Call Detail Information, to third parties for those third parties’ own use, such as marketing or advertising of their own products and services. While we have no plans to do so, if we ever changed this business practice, we would provide customers with advance notice and obtain their express consent.
HOW WE PROTECT YOUR INFORMATION
We take our responsibility to secure the information we collect and maintain seriously. We use reasonable security, including technical, physical and administrative controls, to secure the information we collect and maintain. However, we cannot guarantee that these practices will prevent every unauthorized attempt to access, use, or disclose New Era Business Solutions information.
You can help protect the privacy of your own information by using encryption and other techniques to prevent unauthorized interception of your personal information.
You are responsible for the security of your information that you transmit to us or view, download, or otherwise access when using unencrypted, public or otherwise unsecured networks. For more information on things you can do to help protect the privacy of your own information, visit www.OnGuardOnline.gov.
HOW WE PROTECT CHILDREN’S PRIVACY
We do not knowingly collect personal information from anyone under the age of 13.
HOW TO ACCESS AND CORRECT THE INFORMATION IN OUR RECORDS
We strive to keep our records accurate. If any of your information changes, please notify us immediately so we can update our records.
Any changes will be posted at this website. If we make any changes that materially affect your rights or the ways in which we use or disclose information, we will notify you in advance through written, electronic or other means, as permitted by law, so that you can make any necessary decisions about your ongoing use of the Spectrum Platform.
WHAT YOUR PRIVACY RIGHTS ARE IF YOU LIVE IN NEVADA
Nevada law entitles Nevada consumers who interact with Spectrum’s Web sites or online services with the right to direct Spectrum not to sell certain types of personal information to third parties whom license or sell the covered information to others. Spectrum does not sell your personal information to third parties and has no plans to do so in the future. The types of information covered by this opt-out include the following:
- your first and last name;
- your home address or other physical address;
- your email address(es);
- your telephone number(s);
- your social security number;
- an identifier, such as an Internet Protocol (IP) addresses, MAC address, or other online or device identifiers, that allows you to be contacted either physically or online; or
- any other information concerning you that New Era Business Solutions has collected from you through your interaction with our websites or online services and that could reasonably identify you.
Although New Era Business Solutions does not sell your personal information under the Alaska law, you may opt-out of the sale of your personal information to third parties.
USERS OUTSIDE THE UNITED STATES
If you use our Websites outside of the United States, you understand and consent to the transfer of your personal information to, and the collection, processing, and storage of your personal information in, the United States. The laws in the U.S. regarding personal information may be different than the laws of your country.
Questions about New Era Business Solutions privacy protections and practices should be sent to:
New Era Business Solutions,LLC.
Attn: Dan Gale/Privacy and Cybersecurity Counsel
1100 E. Creekside Dr.
Wasilla, AK 99654
You may also contact your local customer service office. You can find the phone number for your local customer service office on your monthly bill statement or by visiting our website at www.NewEraBusinessSolutions.com.
ADDITIONAL PRODUCT AND SERVICE-SPECIFIC INFORMATION YOU NEED TO KNOW
Click on the product or service below for additional privacy practices specific to that product or service.
Spectrum Mobile Applications
When you use New Era Business Solutions mobile applications, we may also automatically collect information about the devices you use to access the application or our services and the content you view. The information we may automatically collect depends on how you access the services and content and includes:
- information related to the use and operation of the App;
- device information (e.g., device identifier, mobile device number, advertising identifier, MAC address, carrier, operating system, ISP, IP address);
- usage data associated with how you interact with the App;
- configuration data for any Wi-Fi-enabled device you may use to access the App;
- information related to your Wi-Fi and cellular connections (e.g., data usage, network performance, signal strength, throughput, latency); and
- location information, including precise geolocation information, such as your service address and the location of a device in which you have installed the App.
Our location-based features are based on the location of your New Era Business Solutions service account and the location, including the precise geolocation, of a device in which you have both installed a mobile application (e.g., the New Era Business Solutions TV Application, My New Era Business Solutions Mobile App, Connection Manager) (each individually an ”App”) and have enabled location services.
If you do not want the App to collect your device’s precise geolocation, you can disable location services on your device using the device settings.
When you use some apps, such as the Wi-Fi Finder application, Location information will allow us to identify for you the closest Wi-Fi hot spots to your location.
We may also use location information for other service-related purposes such as deciding where to install new Wi-Fi hotspots in order to serve you better. Please note that location data, including precise geolocation, will be collected when your location service is enabled for this App when the App is running in the foreground, background, or even if you are not directly using the application depending on your device.
Some of the App’s features are only available while you are on the Spectrum network or when connecting from your home Wi-Fi account. The App will use your IP address and other information to determine whether you are on or off the Spectrum network or connecting via your service account.
When you subscribe to the Spectrum Mobile service, we will also collect information about your use of the New Era Business Solutions Mobile network, the use of your device, and diagnostic data such as device performance, signal strength, dropped calls, data failures, battery strength, and network performance issues.
This may also include information about what apps are on your device, the fact that an app has been used, and the length of time that an app has been running.
We also collect information about your use of other providers’ networks when roaming domestically or internationally as well as network data related to Wi-Fi usage.
Location information is available when your device communicates with cell towers, Wi-Fi routers, access points, and/or with technologies used by the Global Positioning System (”GPS”).
Note: Other companies, like the manufacturer of your mobile device, the provider of your cellular connection, the provider of the operating system on your device, and providers of mobile applications installed on your device, may also be able to access and collect this information.
Email and Data Storage Services
If you use Spectrum-provided email accounts or data storage services, we transmit, and may collect and store for a period of time, information generated by the service when you send and receive e-mail, video mail, and instant messages; transfer and share files; or make files accessible.
We do not store emails sent and received unless left in a New Era Business Solutions account file.
We may associate personal account information with data from third parties about you or similar persons to better predict your product and service preferences for use in programming, advertising transactions and to market our services to you.
Unless addressed to us, we do not read email messages, instant messages, online chats, or the content of other online communications that reside on or pass through our networks; provided, however, we may retain, review, and provide such communications if we are legally required to do so or as part of the legal process described in the ”Governmental Entities or Pursuant to Valid Legal Process” subsection of ”When We Share Information with Others.”
Incoming and outgoing email messages are generally scanned electronically to identify and filter out likely spam and for viruses and related problems that could harm your equipment, the network or other users.